Since April 2021, Amilon has been launching new Customer Care services, which are managed thanks to the collaboration with Linetech, a new supplier that provides national and international multilingual support for institutional platforms.
A unified switchboard with a structured Interactive Voice Response (IVR) system has been set up to ensure customer support with an extended hourly coverage of 12 hours – from 8.00 am to 8.00 pm (Italian time) – from Monday till Friday.
Another new feature is the Call Me Back option, which allows customers to avoid waiting time and to be contacted within two working hours directly by specialised staff.
For companies and merchants, Amilon can also offer exclusive channels designed to meet the customer needs, with a reduction in assistance times.
Amilon’s partnership with Linetech is a winning and high-level one, launched with the constant aim of improving the customer experience, underlining Amilon’s constant focus on customers and their satisfaction.