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SIEDZIBY

  • Via Natale Battaglia 12
    20127 Milan — Włochy

  • Calle Velázquez 50 (5 piętro)
    28001 Madryt – Hiszpania

  • Przeskok 2 (Business Link Astoria, 8 fl.)
    00-032 Warszawa — Polska

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Otwarte stanowiska

The candidate will be part of the BU Employee Benefits Business and will be responsible for the expansion of the business development in the Italian market, through the following activities:

– Acquiring a deep knowledge of the Gift Card market with specific focus on the Italian market

– Defining a sales strategy in close collaboration with the team leader

– Manage the entire sales cycle from lead qualification to opportunity creation and closing, passing through these intermediate steps of the sales funnel:

– Analysis

– Business proposal

– Negotiation

– Closing deals

– Work in unity with other team members and sales teams to ensure a unified approach to customers, ultimately achieving sales strategy objectives and revenue targets

The ideal candidate:

– Good customer acquisition skills with sales based approach

– Natural inclination to acquire contacts and maintain relationships

– Demonstrated ability to liaise with B2B business stakeholders, from managers to C-levels

– 1-2 years previous experience in a Business Development role

– Consultative approach to building customer relationships

– Decipher customer needs and summarise them from a problem solving perspective

– Confident in being able to propose and negotiate, but also grow company profitability by proactively proposing new sales methodologies that are better applicable to the Italian market

– Ability to travel within the Italian territory for customer visits

– Mother tongue Italian, English level B2

Place of work:

– Smartworking based in Milan

– Possibility of travel for customer visits

What we can offer you to work with us

– International environment: you will feel part of a global team, while having great relevance in the development of the Italian market

– Fixed salary + variable salary plan based on results

We are looking for a new Account Specialist to join our Client Management team that is focused to offering the best customer experience to our Spanish and Portuguese B2B clients.

Role Description

Support our top B2B clients that we will assign to you, understand their needs, resolve their day-to-day problems, manage the relationship, increase their satisfaction, report risks and anticipate issues, act as the first point of contact for any type of problems and requests that the client may have regarding the services. Make effective use our ERP system, ticketing tool, CRM, chat, phone and any Amilon provided tools required to perform your job and support the client (specific training will be provided).

Required Skills

– Spanish or Portuguese mother tongue, very fluent in the other language

– Fluent English spoken and written (minimum level C1)

– Strong propensity to customer care to nurture business relations

– Problem solving

– Good standing and positive attitude

– Ability to remain calm even under pressure

– Speed and ability to manage multiple activities at the same time

– Ability to work in an international team located in multiple places

– Ability to adapt to and deal with changes

– Very good knowledge of MS Office, specifically MS Excel

– Knowledge of Italian and/or French language (min level B1) will be highly appreciated

Work location

Madrid, at the headquarter of Amilon Iberia SLU

Smart working allowed within certain limits to be defined at hiring

We are looking for a new Customer Service Specialist to join our team for an internship with good English and preferably Spanish

Role Description

Manage the service provided to B2C and B2B customers assigned, supporting in the below job duties and reporting to the manager responsible for the role: 1. Handling relationship with Amilon’s B2B clients and B2C customers by ticket, chat and phone call 2. Operations on company’s ERP 3. Data entry 4. Place, cancel and manage orders 5. Operational set up of Amilon’s products

Must-have Skills

– Previous experiences in customer management, back office and customer care activities – English language B1 level – Spanish language A2 level – Detail oriented and organization skills – Propensity to a positive approach towards customers – Proactivity and propensity to work in team – Problem solving – In-depth knowledge of MS Office, Excel in particular – Excellent relationship skills – Speed and ability to manage multiple activities at the same time

Extra Skills

– Studies, interest and passion towards economic and marketing areas – Ability to adapt and deal with changes

Tools & Technologies

– MS Office, Excel in particular – MS Outlook

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